Contact
The quickest way is the chat. It answers in under 4 minutes, day and night.
Short answer
Open the chat with the button on this page. For anything you want in writing, e-mail info@nordkanal.com.
Chat
The chat is the order desk and the support desk in one. If the button does not open it, a blocker in your browser is probably stopping the chat script; try another browser or your phone.
What to include
- Your device and the app you use
- Your plan, and when it started
- The channel and the time something went wrong
- What you see: the error text, or a photo of the screen
For receipts and anything you want in writing: info@nordkanal.com. Replies by e-mail are slower than the chat.
Questions and answers
How quickly do you answer?
In under 4 minutes in the chat, around the clock.
Do you have a phone number?
No. The chat is faster, and it keeps a written record of what was agreed.
Spend 3 € before you spend 80 €.
The test runs for 48 hours on one screen and stops by itself. Put it over a weekend with a match on, so you test the service at its busiest.